Return Policy
HOW DO I RETURN AN ITEM?
If there is a problem with your order and you wish to return it for a refund or exchange, please contact us within 7 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Buyer is responsible for return shipping costs and item must be returned within 14 days after approval.
Returned items must be unused, in its original packaging and in the same condition as it was sent. Stained, worn, soiled or used items will not be accepted. Item must also be free from smells, pet dander and smoke. If the condition of the product shipped back to us is not in acceptable condition, we reserve the right to refuse the refund or exchange. Products that have been personalized or customized cannot be refunded or exchanged. Please review custom mockup before approving.
Products damaged due to customer mishandling cannot not be returned.
Eden's Queens reserves the right to deny any return.
Send Returns to:
Eden's Queens
1911 SW Campus Dr. Ste. 336
Federal Way, WA. 98023
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If the items that you receive are not what you ordered please contact us as soon as possible. If the item is damaged or defective, again please contact us and we will review your request. (Sending a picture is very helpful for our team.)
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item.
HOW DO I CHANGE MY ORDER?
Please contact us as soon as possible if you need to modify your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that are already in process cannot be modified.